Frequently Asked Questions
Getting started
How do I start?
Share your ideas or a simple hello by text at (630) 504-2009, or book a free design consultation. No mood board needed.
Book a free design consultation
Is the design consultation free?
Yes, it’s complimentary.
What should I bring to the consultation?
Your venue name, event date, inspiration photos (Pinterest or saved Instagram posts, emailed to info@satinchair.com) and an estimated guest count.
Where is your studio?
429 East Ogden Avenue, Naperville, IL 60563.
What are your hours?
Monday through Saturday, 9 AM to 5 PM. Closed Sunday.
How far in advance should we book?
Most clients book anywhere from 6 to 18 months in advance, depending on the size of the wedding, the season, and how customized the decor is.
Rentals, delivery and setup
Do you set up and tear down?
Yes. Our dedicated crew handles setup of your rental items and final teardown.
Is there a minimum order?
We haveno high order minimums and offer a la carte rentals.
Can I see items in person?
Yes. Showroom visits are by appointment.
What areas do you serve?
We’re based in Naperville and serve the Greater Chicago area and beyond. We travel anywhere for a travel fee.
How is pricing calculated? Why do items show no price?
Every event is quoted for your date, venue and setup needs. Build a wishlist on our Get in Touch page and we’ll email a draft quote.
Design and custom pieces
Can you make a custom dance floor wrap or monogram?
Yes. Custom Vinyl Dance Floor Cover and Custom Vinyl Monogram are in our catalog.
Dance floor rentals and custom wraps
Do you do full design or just rentals?
Both: custom design or flexible a la carte rentals.
Do you design South Asian weddings?
Yes. We design decor for Mehndi, Haldi, Sangeet, Mandap ceremonies and receptions.